Please Email all Return Requests to:

returns@keanscm.ie 

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends, Bank Holidays. During peak times, there maybe a delay due to over capacity with courier services.

 

All large home appliances, IE Fridge freezers/Washing Machines/Dryers/Cookers & Large TV's 65'' + etc can take 7-10 days for nationwide delivery. If you wish to send back your old appliance after purchase, please make sure the item is disconnected and ready for return. You will receive a text before the day of delivery with an estimated time.

Any Item that is marked as "Extended Lead time" Please contact our store on 094 936 2700 or email marketing@keanscm.ie for a more accurate time of delivery

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery during peak periods such as Black Friday, Christmas & January Sales. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method: DPD - Regular Items

Estimated delivery time: 2-3 days

Shipment Method: Caulfield Transport - Large Bulky Items (Large Applinaces & Large TV's 65'' +) 

Please contact the courier service first in case of  delivery delays, if unsuccessful, please contact our store.  

Caulfield Transport Dublin - 01-4038500

 

Shipment cost:

Standard: €6.99

Medium: €9.99

TV Shipping: €15.00

TV Shipping 60" +: €29.99

Large: €29.99

Seeds: €1.50 (Shipped with An Post and can take 5-7 working days for delivery)

Nationwide delivery for Home Appliances is €29.99 (American Fridge Freezers/Ranges are €50

Gift Cards: In-Store Physical Gift Vouchers posted for free. in-store physical gift vouchers can only be used in store.

Paint can only be delivered locally, please contact the Paint Department to arrange this.

Items classifieds as "Local Delivery only" are €24.99. 

Garden Plants are Local Delivery Only (40km Radius of our Store).

Select "Store PickUp" at check out for Click & Collect.

 

*Please Note: Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Keans Claremorris is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier (DPD) to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

Please note if you have a fault with any Fitbit products. You need to log the fault within the Fitbit Support App. They will try and troubleshoot the item. If they are unable, They will either repair or replace. 

 

International Shipping Policy.

We ship to all 32 Counties in Ireland.

We currently ship most items to most EU Countries. Rate will be calculated at the Checkout. We currently cannot ship Large Appliances & Bulky Items outside Ireland. 

Returns Policy 

Our Return Policy provides detailed information about options and procedures for returning your order. Unfortunately we cannot offer Free Returns at the moment. Subject to the terms set out below, when you purchase online or by phone you have the right to cancel your contract within fourteen (14) days without giving any reason. The cancellation period will expire fourteen (14) days after the goods are received by you.
You then have a further fourteen (14) days to return the goods to us following your notification to us of your intent to return the goods.

The goods must be returned in the original packaging, along with any accessories and free gifts received with them. You may examine the goods as necessary to establish their nature, characteristics and functioning but you must not start using them, install them or input any data/software onto them.
Whilst the goods are in your possession you must take reasonable care of them.

Prior to returning the goods, please contact us on 094 936 2700 or by email returns@keanscm.ie 

In the interests of hygiene, haircare, electric blankets, headphones and Bluetooth headsets cannot be returned unless they are unopened and in their original packaging. Items such as DVDs, CDs, memory cards and software must still be sealed. 

If you want to return a Software Product Activation Key card the silver strip on the back of the card must be fully intact as new.

 

Returns Policy 

Our Return Policy provides detailed information about options and procedures for returning your order. Unfortunately we cannot offer Free Returns at the moment. Subject to the terms set out below, when you purchase online or by phone you have the right to cancel your contract within fourteen (14) days without giving any reason. The cancellation period will expire fourteen (14) days after the goods are received by you.
You then have a further fourteen (14) days to return the goods to us following your notification to us of your intent to return the goods.

The goods must be returned in the original packaging, along with any accessories and free gifts received with them. You may examine the goods as necessary to establish their nature, characteristics and functioning but you must not start using them, install them or input any data/software onto them.
Whilst the goods are in your possession you must take reasonable care of them.

Prior to returning the goods, please contact us on 094 936 2700 or by email returns@keanscm.ie 

In the interests of hygiene, haircare, electric blankets, headphones and Bluetooth headsets cannot be returned unless they are unopened and in their original packaging. Items such as DVDs, CDs, memory cards and software must still be sealed. 

If you want to return a Software Product Activation Key card the silver strip on the back of the card must be fully intact as new.

 

For further information about your consumer rights, visit the Competition and Consumer Protection Commission at www.ccpc.ie.

[i] Thomas H Kean LTD 2024